You may return items within 14 days from delivery for store credit only if you are not satisfied with your purchase. All merchandise purchased through a promotion* (for example, discounts, rewards points) will be store credited at the value purchased.
If your item is damaged or defective upon arrival, please contact us immediately by submitting an online contact form. Provide us with a picture/video of the problem to help us expedite your replacement process.
*Excluded promotions: Flash Sales & Free Item Promotions sales are final and non-refundable.
Comments
8 comments
The unit in my car is no knee working . The red light is on and will not change
My plugs are on the bottom of the car and these don't work cause I have a draw above it. The mist goes under the draw.
When I ordered I did not see a return policy. I am not satisfied with the quality of your product, why would I want to order more with a store credit. your return policy is terrible. I will tell paypal I am very disappointed with your product.
I placed an order on 11/24 and PART of my package isn't arriving until 12/28!! The green car diffuser went out of stock. I had to pick another color. Then another car diffuser went out of stock! I spoke to customer service twice. I've sent two emails and no response. My order is so messed up that I can't even receive a full refund yet as they do NOT know what actually shipped out. The shipping e-mail doesn't match what the system says was shipped out. I have to wait until I receive the package and call back! Not to mention they sent an e-mail on 12/4 stating they were expediting shipment at no extra cost in order arrive by Christmas. Shipped date of 12/19 and arrival of 12/28 is not expediated shipping.
They also have zero info on the rest of my order!! One of the reasons why I have to wait for this package. I will not have my gifts for my family. I just want a full refund. Order # 352054
I saw this company on a social media site and wish I hadn't order with them. I bought over £40 worth of products and now can't collect it unless I pay a further £13 in customs fees (strange that I didn't see any information about this on the site I was redirected to from the social media site) I'm not paying more money for these products especially after seeing these terrible comments about the products. If I do not collect, the items will be sent back and I have requested a full refund. I do not intend to purchase anything else from this site so a credit note is useless.
The following is a previous comment made by someone else but I am experiencing the same issue. When I ordered I did not see a return policy. I am not satisfied with the quality of your product, why would I want to order more with a store credit. your return policy is terrible. I will tell paypal I am very disappointed with your product
I will be placing a complaint with Paypal regarding your policy. Your product does not work, the bracelets are too small to wear and I have no friends to give them too. I will be filing a complaint with Paypal demanding a full refund.
It is disappointing when you sell the diffuser to other countries that you don't point out that we are not going to be able to plug it in - the standard American plug doesn't fit into an Australian power point.
I queried this with your customer service, who advised me twice that I could plug it into any USB. The 3rd query they confirmed this was incorrect but offered no solution.
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