What is your return policy for merchandise?

Follow

Comments

8 comments

  • Avatar
    Kathy Bregar

    The unit in my car is no knee working . The red light is on and will not change

  • Avatar
    Sonia Biegel

    My plugs are on the bottom of the car and these don't work cause I have a draw above it. The mist goes under the draw.

  • Avatar
    Linda McClain

    When I ordered I did not see a return policy.  I am not satisfied with the quality of your product, why would I want to order more with a store credit.  your return policy is terrible. I will tell paypal  I am very disappointed with your product.

  • Avatar
    Kristen Swanson

    I placed an order on 11/24 and PART of my package isn't arriving until 12/28!! The green car diffuser went out of stock. I had to pick another color. Then another car diffuser went out of stock! I spoke to customer service twice. I've sent two emails and no response. My order is so messed up that I can't even receive a full refund yet as they do NOT know what actually shipped out. The shipping e-mail doesn't match what the system says was shipped out. I have to wait until I receive the package and call back! Not to mention they sent an e-mail on 12/4 stating they were expediting shipment at no extra cost in order arrive by Christmas. Shipped date of 12/19 and arrival of 12/28 is not expediated shipping.
    They also have zero info on the rest of my order!! One of the reasons why I have to wait for this package. I will not have my gifts for my family. I just want a full refund. Order # 352054

  • Avatar
    Sabrina

    I saw this company on a social media site and wish I hadn't order with them. I bought over £40 worth of products and now can't collect it unless I pay a further £13 in customs fees (strange that I didn't see any information about this on the site I was redirected to from the social media site) I'm not paying more money for these products especially after seeing these terrible comments about the products. If I do not collect, the items will be sent back and I have requested a full refund. I do not intend to purchase anything else from this site so a credit note is useless.

  • Avatar
    Qushawnda Bryant

    The following is a previous comment made by someone else but I am experiencing the same issue. When I ordered I did not see a return policy. I am not satisfied with the quality of your product, why would I want to order more with a store credit. your return policy is terrible. I will tell paypal I am very disappointed with your product

  • Avatar
    Patricia A Shope

    I will be placing a complaint with Paypal regarding your policy. Your product does not work, the bracelets are too small to wear and I have no friends to give them too. I will be filing a complaint with Paypal demanding a full refund.

  • Avatar
    Debra Learmonth

    It is disappointing when you sell the diffuser to other countries that you don't point out that we are not going to be able to plug it in - the standard American plug doesn't fit into an Australian power point.
    I queried this with your customer service, who advised me twice that I could plug it into any USB. The 3rd query they confirmed this was incorrect but offered no solution.

Please sign in to leave a comment.