You may return items within 14 days from delivery for store credit only if you are not satisfied with your purchase. All merchandise purchased through a promotion* (for example, discounts, rewards points) will be store credited at the value purchased.
If your item is damaged or defective upon arrival, please contact us immediately by submitting an online contact form. Provide us with a picture/video of the problem to help us expedite your replacement process.
*Excluded promotions: Flash Sales & Free Item Promotions sales are final and non-refundable.
Comments
6 comments
The shipment came with no directions and stating that each product is to be kept away from eyes - one of the products was for lash growth Your ads are very misleading I would like to return all for full refund as they are not what the ads claim
Cherrie - yes, no instructions as to use of product. Also, according to the testimonials, Hair Envy product was so effective. Not true. Having a return policy of 14 days does not give enough time to try the product before deciding that it is totally ineffective,. I wonder if Consumer Affairs would be interested in this false advertising.
I'm not happy with no information in package and your return policy. I don't want a credit I want my money back as the product hair envy doesn't work. I will report this to fair trading
There is also nothing mentioned about returning product when you buy. If your product doesn't do what you say it's supposed to do, I expect a full refund not credit as that is false advertisment
I do not like the smell of your priduct
I do not like the smell of your products. They do not work and there was not 1 piece of paper with instructions on it. Plus how can you allow only 14 days to try these products?? I don’t want a credit- I want my money back. I opened one yo smell it snd I was gagging. Never used and never opened anymore of them. If you don’t return our money the better business bureau I’m sure would love to hear about this. Shame on you- your company will never do well with Hiw you treat people. I’ll be waiting fir my money. Thank you
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