You may return items within 14 days from delivery for store credit only if you are not satisfied with your purchase. All merchandise purchased through a promotion* (for example, discounts, rewards points) will be store credited at the value purchased.
If your item is damaged or defective upon arrival, please contact us immediately by submitting an online contact form. Provide us with a picture/video of the problem to help us expedite your replacement process.
*Excluded promotions: Flash Sales & Free Item Promotions sales are final and non-refundable.
Comments
2 comments
I do not know why this merchandise came to me as I did not order it. Never have heard of it and I have had a hassle trying to get it back to you. I asked for a return label 2 weeks or so ago and to no avail. what is going on? When ever I order something I make copies of the order. please I want a label so I can send it back.
Order #2583906 Is someone droping the ball?
Product caused handfuls of hair to fall out. Tried to call. Disconnected.
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