You may return items within 14 days from delivery for store credit only if you are not satisfied with your purchase. All merchandise purchased through a promotion* (for example, discounts, rewards points) will be store credited at the value purchased.
If your item is damaged or defective upon arrival, please contact us immediately by submitting an online contact form. Provide us with a picture/video of the problem to help us expedite your replacement process.
*Excluded promotions: Flash Sales & Free Item Promotions sales are final and non-refundable.
Comments
9 comments
So if I don’t receive a refund I can buy jewelry with the store credit?
I was suppose to get store credit and can't find it anywhere. Now they want my tracking number which I don't have. Ripped off.
I canct get to the Return Label for Order #1422854
So if there is any kind of sale its store credit only??
Please send a return label. The oil I received is rancid.
So, what you are saying is that you do not guarantee your products to work the way you say they work. No guarantee whatsoever. That is a rip-off! A company cannot stay in business for long; once the word gets out that they do not respect the customer`s opinion about their products.
This company is the biggest fraud!! You let me know that you have received my returns items, let me know that I will receive a refund, then don't send it to me! Over £40 down the drain. Such a scam!
Hi there,
I have bought these products based on the company's goodwill and 60 day money back policy. I want to get the refund because after using the Hair Envy, my hair fell off even more. The oil "Angel" burnt my skin. Please advise.
The same happened to me, burnt my scalp should never use undiluted oils on bare skin no answer of return label or refund from them since I first reported it, fortunately I paid with Pay Pal so will take it up with them
Please sign in to leave a comment.