How are Custom fees, duties and taxes calculated?

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10 comments

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    Kim Montana

    I saw that you didn't charge anymore fees inc custom charges. Therefore you can have products back as I am not prepared to pay charges. Kind regards

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    Caroline Oliver

    I am also very annoyed at no mention of customs charges when ordering. I now have a bill of £12.50 or the post office won't release my parcel!

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    Theresa langley

    Another annoyed customer..a charge of 13.77 at post office...
    Have e mailed you await a response.
    I checked world wide shipping costs prior to buying..spent loads so shipping was free...the most annoying but is as customs charge was not paid the post office charge £8 handling fee...681239

  • Avatar
    Theresa langley

    Another annoyed customer..a charge of 13.77 at post office...
    Have e mailed you await a response.
    I checked world wide shipping costs prior to buying..spent loads so shipping was free...the most annoying but is as customs charge was not paid the post office charge £8 handling fee...681239

  • Avatar
    Janine kay

    No mention of customs charges when ordering so was faced with a charge of £55.60 ,,,!!!!

    Ludicrious as the the order was $55 ! ( £40 )  How can that be right !Makes the order completely unviable!

    Order will be going back as not prepared to pay the charges ( which are more than the price of the goods)!

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    Doreen Balharry

    Another angry customer who was not made aware of custom charges.  I have given in and paid them now but will not be reordering from you.

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    Jacqueline Brown

    The customs fees were not mentioned on your website which makes the info very misleading. When buying items it shows "Free International Shipping"!!! AT THAT POINT IT SHOULD MENTION THAT THE CUSTOMER WILL HAVE TO PAY CUTOMS FEES!!! Im sure the reason that it doesnt tell the customer this is because you would not get many sales outwith the USA!!! Not very good customer service at all!! Will not be purchasing from you again. 😠

  • Avatar
    Jacqueline Brown

    The customs fees were not mentioned on your website which makes the info very misleading. When buying items it shows "Free International Shipping"!!! AT THAT POINT IT SHOULD MENTION THAT THE CUSTOMER WILL HAVE TO PAY CUTOMS FEES!!! Im sure the reason that it doesnt tell the customer this is because you would not get many sales outwith the USA!!! Not very good customer service at all!! Will not be purchasing from you again. 😠

  • Avatar
    Debbie Nolan

    Same! I've just received notice from the post office that I need to pay £12.50 Customs charge!! Not happy, not paying it, they can have the order back. Just hope I get a refund 😞

  • Avatar
    Claire Brannigan

    I was going to order until I saw these comments, are any of you guys from Ireland and had the same problem? Thanks for letting me know 😉

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