What is the best way to contact you? Vitality Extracts January 17, 2018 17:50 Updated Follow The best way to contact us is through our online submission form Related articles Can I change or cancel my order? How can I check the delivery status of my order? What is your delivery policy? How long does it take for my order to be processed? How do I use my roll-on essential oils? Comments 19 comments Sort by Date Votes Sharon Tiano November 03, 2017 16:03 What oils do you have similar to panaway? 0 Permalink Ondria Gadd November 18, 2017 21:45 I got one bracelet. It broke the first day I wore it and you said you would send me another to replace it. Then, feeling confident in your company, i ordered 6 more bracelets for myself and my daughters. I have Never received anything after that first broken bracelet. Not the replacement and not the 6 additional bracelets either. What’s the deal? 0 Permalink Michelle Schardl December 09, 2017 14:48 Is there a coupon code for 1st time buyers? 0 Permalink Julie Sikes December 15, 2017 20:32 I placed an order with your company on December 7th and have heard nothing in regards to that order. My PayPal account has been charged. I would appreciate an update on my order. Since I didn't receive an email confirmation I do not have an order number. Thank you 0 Permalink Sonya braddy December 18, 2017 21:21 I placed an order on December 10th. My paypal account has been charged. I received a confirmation email on the 10th. The order has not been shipped. I sent an email yesterday. It has not been answered. Today I called (888)895-4361 option 2. I held for over 6 minutes and no one answered the phone. I called the same number option 1. I held for over 6 minutes and was asked to leave a message, which I did. This is horrible customer service. Is there an email or phone number that is actually answered? 0 Permalink Lara Teis December 20, 2017 11:47 I placed and order and it says it has been delivered. I have sent a request asking for the tracking number for my local post with no response. I have been charged for this item. This was a Christmas gift and I am really annoyed that no one has contacted me to help find my order. Very poor customer service. If you cannot help me to locate it I would like a refund please 0 Permalink Kelley Stevens December 20, 2017 22:34 I ordered on Dec 8th and have not received my order 408790. 0 Permalink carol.sohn78 December 21, 2017 17:23 Absolutely disgusted in the poor service. Still no order from end November and not one reply to any of my messages. So much for delivery by Christmas, which now being the last working day (Friday) before Christmas and no delivery I am beyond disappointed. Will NEVER be using this seevice again. Seriously get your act together 0 Permalink Karli Goller December 22, 2017 03:14 Hi there, I’m in the same boat as all of you. Order December 4th, mine says it’s at the postal office at the border of Canada. If anyone get contact with them, can your write on here, seems to be the best place for everyone to get information 0 Permalink Glorybirds December 22, 2017 14:53 I placed an order on Dec 6th and will not have 3 Christmas gifts for my daughters. On Dec 14th I contacted them about my order and they shipped it that day, so much for their processing times. I have contacted them several times about this order and haven't heard back. You didn't have a problem charging my credit card. Already put in dispute with paypal. Maybe take care of the customers that placed orders instead of accepting new orders. 0 Permalink Kim Lennon December 29, 2017 18:35 I placed an order in December, says it was fulfilled, but I have not recieved it. Iam so confused. and I attempted to email 3 times thus far and no response?!!?!?! Where is the phone number for customer Service? 0 Permalink Kylee December 31, 2017 23:24 I placed a large order 13th Dec and have been charged. Have received nothing and receive no replies to emails!!!!!! 0 Permalink Kylee December 31, 2017 23:25 There’s no use submitting an online request as the company states above, they never reply! Need to get the police involved! 0 Permalink Deborah Miller January 05, 2018 15:19 I am in the same boat as all of you! This company is disgusting. Please let me know how you are going about solving this problem. I am at a loss. 0 Permalink alohands07 January 06, 2018 19:22 I made a substantial order in Nov. It included many Christmas gifts. I reached out via emails and did receive a response twice and they did they were processing it. However, it's now January and I have yet to receive anything, nor have I received any additional responses to my other inquiries. Is there any other action we can take? 0 Permalink Deborah Miller January 07, 2018 19:18 So I finally received my product as well as a response from my email request for help. Took about a month to get the product. That’s too long. Customer service needs to be more prompt with their responses even if it is to just say we are looking into this. I was asked to review the product before I even received it. Glad I have the product but am completely disappointed with the service and the product itself. Looks cheap. Was not worth the effort. Wish you all luck with your issues. Hope they get resolved. I will never be purchasing from here again 0 Permalink Kylee January 07, 2018 21:27 I received part of my order - the oils. I finally heard from someone via email asking to confirm my address and they will send it. I did this, and the following day they emailed me again and said they were giving me a refund! So I now have oils with no bracelets and they haven’t refunded! 0 Permalink Lyssa Stone January 11, 2018 22:11 I too ordered in early December & received one email & it says it's in Utah & had been for weeks. I left an email message, NO response. Bad company! 0 Permalink Gina Lippi January 14, 2018 00:55 I ordered early December and finally received my diffuser last night. It came without a power cord so I cannot use it. I hope my complaint form is acted on promptly. 0 Permalink Please sign in to leave a comment.