Orders cannot be changed or canceled online. Contact us immediately after placing your order, and we will do everything we can to accommodate your request. We recommend calling us first at (844) 429-6580, M-F 9am-6pm (PST) or submitting a request. Our automated processes fill orders in less than 24 hours, so the time window for changes or cancelations is very short.
Comments
17 comments
I did not receive my order
You too? Im furious.
I am very unhappy with this ORDER! $49. Ended up being $149. I want my REFUND! DO NOT SEND ME THIS ORDER!
I tried calling as soon as I saw that they charged me $149. Instead of the $49. as they said it would cost me. I want my money back ASAP! NORMA NOONER
I ordered the Dog Lovers Bundle and I only received 2 oils and nothing else. I've submitted emails, tickets, posted statements on pics on Instagrams, sent direct messages, called phone numbers that don't answer. I've never been so unhappy with a company. Now I'm going to the Better Business Bureau.
I ordered a month ago and my order is still showing as unfilled. But they charged my and are telling be because of the holiday they're having trouble filling orders. That's not my problem. Either fill my order and ship it now or give me my money back
Can I just have my money back
Looking at the comments I guess I'll be getting both orders, that's very unfortunate.
I did not do a second order. Do not send it. I just got the notice today. My name is Anna Finch sfinchsr@nc.rr.com
I did try to call you at the number given and got a message
That the number was no good. That is why I used the email. If you do not honor my request to not send the last order i will request that it not be paid for. That is it faraud and charged without permission. In fact the product does not work.
I only ordered one bottle of oil and then received a charge of $50 for a second order that I did not place. Please discontinue any further orders and DO NOT CHARGE MY ACCOUNT. I DID NOT AUTHORIZE ANY FURTHER ORDERS NOR ANY FURTHER CHARGES!
tripandtina@att.net
I never received my bracelet. In my opinion I'm beginning to the that this company is a scam and will report this to the BBB
placed an order and more was added and now i cant contact anyone to sort it out. not happy
Placed an order on October 28th and NOTHING!!! Called no answer and tons of requests sent with no real answers. Refund my money and cancel order...very unhappy
Placed order for $39.00. My card was charged $119.00. No one will answer the phone. Tried to cancel as soon as I saw. When went in there system to cancel I was ask for order number I never received the order number. Too bad I only got to the bad reviews and complaints after the order was placed.
Never received half of my order and still waiting on a response. Based off these comments I wish I had never ordered in the first place.
Hi there,
I have bought these products based on the company's goodwill and 60 day money back policy. I want to get the refund because after using the Hair Envy, my hair fell off even more. The oil "Angel" burnt my skin. Please advise.
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