Orders cannot be changed or canceled online. Contact us immediately after placing your order, and we will do everything we can to accommodate your request. We recommend calling us first at (844) 429-6580, M-F 9am-6pm (PST) or submitting a request. Our automated processes fill orders in less than 24 hours, so the time window for changes or cancelations is very short.
Comments
1 comment
How could I have known that the order through SHOP app would not charge in installments but charge the whole order at once? How could I have known you couldn't be reached by phone because "the queue is full and I should call back later", thus not allowing me to cancel? How could I have known my only option would be an online form that you say will be responded to in 3-5 days, too late to save my bank account from overdrafting? OH, YES, I COULD HAVE READ THE NUMEROUS POOR REVIEWS ABOUT THE INABILITY TO REACH THE COMPANY BY PHONE AND THE NON-RESPONSE ONLINE!
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