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  1. Vitality Extracts
  2. Frequently Asked Questions

Frequently Asked Questions

Additional Fees for International Orders

  • How are Custom fees, duties and taxes calculated?
  • Who pays for Customs fees and who is charging me this fee?
  • What are Customs fees, duties and taxes?

Refunds, Exchanges, Replacements

  • Can I change or cancel my order?
  • What do I do if I received an incorrect product?
  • What if I want a replacement?
  • What is your exchange policy?
  • What is your return policy for merchandise?

Loyalty Rewards, Discounts & Subscriptions

  • How does your subscription service work?
  • How do I redeem my rewards?
  • How does your loyalty rewards system work?
  • When are promotional discounts applied?

Product Questions

  • Do you have a guide for your essential oils for me to decide what I need?
  • How do I use a carrier oil to dilute my essential oils?
  • What is a carrier oil?
  • How do I tighten or loosen my adjustable cord bracelet?
  • How do I use my essential oils?
  • How do I use my In-Car Essential Oil Diffuser?
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Customer Service

  • What is the best way to contact you?

Shipping & Processing

  • What is your delivery policy?
  • How much does shipping cost?
  • How can I check the delivery status of my order?
  • How long will it take for shipping?
  • Where are my products shipping from?
  • How will I know Vitality Extracts received my order?
See all 7 articles
Vitality Extracts