Frequently Asked Questions

Additional Fees for International Orders

• How are Custom fees, duties and taxes calculated?
• Who pays for Customs fees and who is charging me this fee?
• What are Customs fees, duties and taxes?

Refunds, Exchanges, Replacements

• Can I change or cancel my order?
• What do I do if I received an incorrect product?
• What if I want a replacement?
• What is your exchange policy?
• What is your return policy for merchandise?

Loyalty Rewards, Discounts & Subscriptions

• How does your subscription service work?
• How do I redeem my rewards?
• How does your loyalty rewards system work?
• When are promotional discounts applied?

Product Questions

• Do you have a guide for your essential oils for me to decide what I need?
• How do I use a carrier oil to dilute my essential oils?
• What is a carrier oil?
• How do I tighten or loosen my adjustable cord bracelet?
• How do I use my essential oils?
• How do I use my In-Car Essential Oil Diffuser?

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Customer Service

• What is the best way to contact you?

Shipping & Processing

• What is your delivery policy?
• How much does shipping cost?
• How can I check the delivery status of my order?
• How long will it take for shipping?
• Where are my products shipping from?
• How will I know Vitality Extracts received my order?

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