Time for legal or regulatory action?

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Chip Sills

• December 24, 2022 10:39

The combination of no real communication from the Vitality people and unreasonable delay leads to justified suspicion of concerted fraudulent activity.  It may be time to explore avenues of legal and financial redress.

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  Mattie Hibbs

  • December 25, 2022 06:43

  I just now entered my first order with this company. I'm Not happy!! My order was a total of $75.21 but they charged my card for $90.25!! I've sent a form but this is not the way to run a business!!

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  Lola Winton

  • January 08, 2023 18:06

  I placed a order on December 30th for $270.+ I received a text saying my order was shipped but never received a email with a tracking number. Now reading about your situation has me a bit skeptical as to weather or not I’ll get my order. If I don’t, then my bank will be my first call!

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  Diane Rawls

  • January 09, 2023 18:15

  I'm having the same issue. And its impossible to communicate with them directly. The website now says it has no record of my email address...so I can't even log into my account. Most frustrating experience.

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  Rachel Johnson

  • January 16, 2023 19:15

  I’m having the same issue but I was sent a tracking number but UPS says Vitality has not given them the package yet, and Vitality will not respond.

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  Diane Rawls

  • January 17, 2023 17:02

  I got my order, although it took 10 days to get it. I learned that they had listed a UPS tracking #, but ultimately it was the Post Office that delivered it. So there was a different tracking number to use with USPS. Exact same thing as what you're dealing with now...the UPS site kept saying they had not gotten the package from Vitality.  Surprisingly, Vitality did respond, finally, with the correct tracking #. I hounded them with e-mails trying to find out where my order was. 

  Good luck...I had told them in one email that if I didn't get a satisfactory response by Friday Jan. 13, I would contact my credit card company and initiate the cancellation process. Maybe that's what finally worked. 

   

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  Seth Wade

  • March 07, 2023 20:23

  Idk this is crazy I never received my product, and also cannot get ahold of anyone. I’m super disappointed 😔

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