Time for legal or regulatory action?

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5 comments

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    Mattie Hibbs

    I just now entered my first order with this company. I'm Not happy!! My order was a total of $75.21 but they charged my card for $90.25!! I've sent a form but this is not the way to run a business!!

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    Lola Winton

    I placed a order on December 30th for $270.+ I received a text saying my order was shipped but never received a email with a tracking number. Now reading about your situation has me a bit skeptical as to weather or not I’ll get my order. If I don’t, then my bank will be my first call!

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    Diane Rawls

    I'm having the same issue. And its impossible to communicate with them directly. The website now says it has no record of my email address...so I can't even log into my account. Most frustrating experience.

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    Rachel Johnson

    I’m having the same issue but I was sent a tracking number but UPS says Vitality has not given them the package yet, and Vitality will not respond.

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    Diane Rawls

    I got my order, although it took 10 days to get it. I learned that they had listed a UPS tracking #, but ultimately it was the Post Office that delivered it. So there was a different tracking number to use with USPS. Exact same thing as what you're dealing with now...the UPS site kept saying they had not gotten the package from Vitality.  Surprisingly, Vitality did respond, finally, with the correct tracking #. I hounded them with e-mails trying to find out where my order was. 

    Good luck...I had told them in one email that if I didn't get a satisfactory response by Friday Jan. 13, I would contact my credit card company and initiate the cancellation process. Maybe that's what finally worked. 

     

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