This company seemed legitimate, but there is no customer service or help of any kind that actually replies to customers.
Reading the comments from other buyers, the ones that are actually visible b/c most are suppressed, this company is not reputable or responsive to customer problems. Many complain of not receiving the items they paid for. Also, since everything you can buy is on discount, FAQ info says only store credit is available for returns. However, this company does not respond in any meaningful way to customer issues, so why in the hell would I want to buy another item with store credit and continue dealing with this company. How can you trust their products on your eyelashes, face, and skin when they are such an unconscientious company so as to ignore customer service requests?
My answer to Hedwig Gorski: ...
If I have a question or a problem with this company I send a E mail and or call and leave a voice mail. I always get a response either in my gmail in box or if necessary by a phone call. I recieve all of my orders in a timely mannor and they all have come well packaged in sealed safe mailers I have ordered several items in the last 2 months. And Love what I have ordered . So I want to let you know the best way to each out to them is E mail and or a phone call but you must leave a voice mail if you call they will most likely send you a Email or gmail as their response this is good communication . But you have to check your in box and read what the message has in it don't just set the email aside it could be the correct answer to your question or problem .
I receive orders but have been trying weeks to contact them for a return with their contact form and have even left voice mail because they won't answer the phone. I'm getting really sick of this horrible customer service. I've bought a lot from them and deserve better customer service!
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